H2biz - International Business HUB
[Lavoro - Offerta] Omnichannel Project Manager Italy
[Lavoro - Offerta] Omnichannel Project Manager Italy

Inserito da      Bulgari

Settore: Moda e Lusso

Inserito il 01-03-2018

Piattaforma: Recruiting

Condividi   |   Consiglia   |   Inoltra

Within the WW Bulgari Omnichannel department based in Rome, reporting to the Omnichannel Acquisition and Europe Omnichannel Senior Manager, the Omnichannel Project Manager plays a key role in creating a seamless customer experience across all distribution channels, leveraging on the collaboration with many other teams across the organization.

Main responsibilities

· Leading cross-functional project teams to design, deliver, test and successfully roll-out Omnichannel projects
· Ensure project monitoring and coordination, anticipating and communicating the project status and risks to key stakeholders
· Design, gather and formalize requirements, set priorities based on users’ needs
· Work closely with the Omnichannel Adoption team, the B2C Customer Service team, the CRM team and the local stakeholders to ensure a complete alignment and that the projects get implemented smoothly and is fully adopted in the organization
· Support in building a robust Omni-channel metrics and reporting to measure performances in a “test & learn” approach
· Partner with IT to plan and prioritize Omni-channel projects and activities, optimizing resources and budget allocation, while leveraging on the latest technologies
· Support in identifying new opportunities for Omnichannel initiatives (market reviews, competition benchmarks)…
· Geographical scope: global, with frequent travels

· Educational requirement: University with an economic/business/project management focus
· 2 years of experience in similar roles (project management in ecommerce and/or Retail and/Or End Customer focused projects)
· Project management skills with ability to manage simultaneous projects at the same time
· Strong analytical mindset
· Good communication skills
· English fluent (French is a plus)
· Passionate about ecommerce/retail, consumer experience, digital technology
· Orientation towards customers

Personal Competencies

Passionate about ecommerce/retail, consumer experience, digital technology
Excellence Orientation
Customer Orientation
Integrity & Trust